VDR software provides a secure and encrypted environment to share sensitive documents with a variety of parties. It is commonly used for M&A due-diligence, however it could also be used for fundraising, bankruptcy procedures and a variety of other business transactions that require document sharing. It is essential that advisors know how to use VDR technology to improve the results of their clients.
Asking for performance and reliability information is essential, just as it is with any other tech stack. You should look for information about the average time to delay, interruptions, and uptime. Additionally it’s a good idea to look for third-party security certificates like SOC. These certifications provide independent verification that the VDR partner has taken all the steps to protect the privacy of customers’ data.
A quality VDR will also provide professional customer service via a variety channels. Look for in-app live chat, phone and email support that spans multiple languages and also training videos, dedicated teams and managers. Modern providers are accessible all day, seven days a week.
Then, think about how the VDR is created with your customers’ needs in mind. Does it have a simple user interface that is easy to navigate? Does it support bulk uploads and downloading? Does it allow you to swiftly access the most popular documents and search for specific keywords? These features can make your clients feel less stressed and help them save time during the transaction.
